Join our team

Customer Care Administrator

Full time – 40 hours per week (Mon-Fri excluding 30min lunch break)
Wage - £23,795 p/a

How would we sum up Nest?

Nest is a destination for design.

We sell expertly curated brands that have the same thing in common: they are passionate about producing high-quality, innovative and modern design.

We are purveyors of beautiful, iconic, ever-lasting furniture. We care about what we sell and the service we provide.

A small independent, we genuinely love what we sell, we listen and are proud to deliver a personal, friendly service with every purchase.

How do you contribute?

Because we’re small we are able to offer that human interaction with our customers and you’ll be one of the first in line.

Working within our busy Customer Care Team, you’ll spend your days talking to our customers by email, live chat and phone, sorting out any problems they might have, answering their questions, listening to them and always striving to leave them happier than you found them.

Typical activities include:

• Dealing with pre and post-sale enquiries and assisting with website orders.
• Regular customer contact via the phone, live chat, and our email/enquiry management system.
• Monitoring existing orders to provide customers with order updates and to notify them of any product delays or issues.
• Liaising with our Purchasing Team for updates on ETAs and lead times.
• Liaising with our Logistics Department for delivery guidance and information.
• Use of a range of systems, including but not limited to Microsoft Office programs, Outlook, live chat sites, supplier portals, etc.
• Ensuring timely, accurate and clear notes are added to each customer order.

What type of person are you, to really excel in this role?

• You’re confident when speaking to a range of people including via phone.
• You are committed and keen to learn.
• You’ll be enthusiastic with a positive attitude.
• You’ll be a team player who is able to ask for help when you need it.
• You are conscientious and have excellent timekeeping.
• You will have a good level of English and Maths.

What is the nature of my key colleague relationships at Nest?

You will work within the Customer Care Team which is led by the Customer Experience Manager. You ultimately report to them and they will guide and support you as your line manager.

You’ll work closely with the Claims Co-ordinator as well as have contact with various teams across the business including sales, purchasing and warehouse/logistics.

What will Nest do for me?

• We will give you 29 days holiday each year, which includes all bank holidays and your birthday off.
• You’ll also get 1 day leave whenever you might just need a duvet day or a day away from the office. So that’s 30 days of leave in total per calendar year.
• A Westfield Healthcare membership which includes help towards dentist and optician costs.
• A Westfield Rewards membership, which includes discounted gym memberships, cinema tickets and much more.
• On-site gym and ping pong table.
• Free tea, coffee and fruit.
• A commitment to your personal development and training.
• Getting to us is easy via public transport but if you drive, we provide free parking too.

During working days, we will need you to be present at 4 Ripon Street, Sheffield S9 3LX between 8:30am and 5:00pm, with half an hour for your lunch.

Sometimes we may send you somewhere else for the day, it might be a training trip, or somewhere fun with your colleagues. We will always try to give you plenty of notice when these need to happen.

The Nest Values

Our customers, our colleagues, and the quality of our products and services are at the heart of our business culture.

We demonstrate this by living our values:

• Quality...in everything that we do and supply.
• Be 'On It'... in our approach to our products, services, and customers.
• Collaborate... we work as 'one team' in everything that we do and we keep it fair.
• Have Fun... we love what we do and have fun doing it.
• We Care... we don't settle for anything but the best in what we sell and what we do.
• Be Honest... we are honest in our approach.
• Respect... we encourage and support each other in everything that we do and we do it respectfully.

Your line manager’s promise to you

• I promise to understand that we are all only human. Mistakes will occur.
• I promise to always be approachable.
• I promise to give you constructive feedback.
• I promise to say please and thank you.
• I promise to make sure you get the training you require to do a brilliant job.
• I promise to play to your strengths.

How to apply

Send your CV and a cover letter to jobs@nest.co.uk